We allow pre-orders on certain items so you can secure products before they sell out. The pre-order timeframe varies based on the transit time to our NZ warehouse and is listed on the product information page at time of ordering.
Once your item arrives at our warehouse, we will dispatch immediately via NZ Couriers and you will receive a shipping confirmation email with your tracking information.
Any questions on this, feel free to contact our customer service team firstname.lastname@example.org.
Please refer to our Shipping & Returns page
For all online customer service and product enquiries, please email email@example.com
If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, a credit note or a full refund.
REFUND & RETURNS POLICY
Before making a return, please contact us with your return query so that our team can help. We will advise a unique Returns Authorisation Number (RA Number) & arrange for your exchange or refund to be processed as soon as possible.
All returns and exchanges will need to be returned within 7 working days from the date of delivery. Items must be in original condition and must not have been altered. Items must be returned in the original shipping box/packaging. Please allow another 7 days for the exchange to be processed. For damaged items please email firstname.lastname@example.org so that our returns team can arrange for the goods to be repaired or replaced as soon as possible. You will need to return items with all tags in place. We will assess the damage upon return of the product and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.
Please get in touch if you require replacement parts or minor repairs.
Unfortunately we cannot offer refunds on goods due to change of mind, but will credit or exchange to the same value less shipping costs.
All return shipping will be at your own expense unless agreed otherwise. We recommend using a reputable courier service to return items to us, and we advise you to take note of your tracking number. We are not responsible or accountable for the loss of items being returned.
For any other customer service enquiries, please send us an email.